Refund & Return Policy

Our Commitment to You

At Luumina, we want you to love every piece you receive. If for any reason you are not completely satisfied, we offer a 30-day return and exchange policy from the date of delivery.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 30 days of the delivery date.

  • Items must be unworn, unused, undamaged, and in their original packaging.

  • Items should include any original tags or packaging provided with the order.

  • You must provide your order number or proof of purchase.

  • Personalized or custom-engraved items are not eligible for return, unless they arrive defective or damaged.

2. How to Start a Return or Exchange

To start a return or exchange, please contact us at luumina659@gmail.com with your order number and the reason for your request.

Our team will respond within 1–2 business days with return instructions and the appropriate return address.

Please do not send any items back before receiving return instructions and approval from our team. Returns sent without prior approval may not be accepted.

Pack your item securely and use a trackable shipping method when returning your order.

For standard returns due to a change of mind or other non-defective reasons, return shipping costs are the responsibility of the customer.

If the item is defective, damaged, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at luumina659@gmail.com.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us within 7 days of delivery if your item is:

  • Defective

  • Damaged

  • Incorrect

Please provide your order number and clear photos of the item and its packaging so that we can evaluate the issue.

If the item is confirmed to be defective, damaged, or incorrect, we will work with you to arrange an appropriate replacement or full refund at no additional cost to you.

5. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have a statutory right to cancel or return your order within 14 calendar days of receiving the goods, without providing a reason, in accordance with applicable EU consumer protection law.

This statutory right is separate from our 30-day return policy and applies subject to applicable legal requirements and exceptions.

Please contact us at luumina659@gmail.com before sending your item back so that we can provide the appropriate return instructions.

6. Exchanges

If you would like to exchange an item, please contact us at luumina659@gmail.com within 30 days of delivery.

The fastest way to receive a different item may be to return the original item and place a separate order for the new item.

Return eligibility requirements apply to exchanged items.

7. Questions?

If you have any questions about our return or exchange policy, please contact our customer care team:

Email: luumina659@gmail.com

We're happy to help. 🤍