Refund & Return Policy
Our Commitment to You
At Luumina, we want you to love every piece you receive. If for any reason you are not completely satisfied, we offer a 30-day hassle-free return and exchange policy from the date of delivery.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, undamaged, and in their original packaging.
- Personalized or custom-engraved items are not eligible for return unless they arrive defective or damaged.
How to Initiate a Return or Exchange
- Email us at support@luumina-jewelry.com with your order number and reason for return.
- Our team will respond within 1–2 business days with return instructions and a return address.
- Pack your item securely and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Questions?
Contact our customer care team at support@luumina-jewelry.com — we’re happy to help.