Shipping policy
At Luumina Jewelry, we carefully prepare every order and work with trusted international carriers to provide a reliable and secure delivery experience.
1. Where We Ship From
All Luumina orders are dispatched from our fulfillment center.
We partner with trusted international carriers to deliver orders to customers around the world.
2. Delivery Times
We offer the following shipping options:
- Free Standard Shipping: 10–15 business days on orders over $49.90 USD
- Standard Shipping: 10–15 business days
- Premium Shipping: 7–10 business days
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, the estimated transit time begins.
Total delivery time = Processing time + Transit time
Estimated Total Delivery Time
- Free Standard / Standard Shipping: 11–18 business days
- Premium Shipping: 8–13 business days
These are estimated delivery times and are not guaranteed.
Business days are Monday through Friday and do not include weekends or public holidays.
Delivery times may vary depending on customs clearance, local delivery conditions, carrier delays, weather, holidays, or other circumstances beyond our control.
3. Shipping Rates
- Free Standard Shipping: Free on orders over $49.90 USD
- Standard Shipping: $7.99
- Premium Shipping: $9.99
Available shipping options and rates will be displayed at checkout based on your shipping destination.
4. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 1–2 business days to become available or update after shipment.
If you do not receive your shipping confirmation email, please check your spam, junk, or promotions folder.
5. Customs & Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the recipient and are not included in our shipping fees.
Luumina is not responsible for delays caused by customs clearance or for customs duties and taxes imposed by the destination country.
We recommend checking with your local customs office for more information about applicable duties and taxes before placing your order.
6. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Luumina is not responsible for delays, returned packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible at luumina659@gmail.com.
Once an order has entered the processing or shipping stage, we may not be able to change the shipping address.
7. Lost or Delayed Packages
If your package is delayed beyond the estimated delivery timeframe, please contact us at luumina659@gmail.com and provide your order number.
We will review the tracking information and assist you with the next steps.
If your package has still not been delivered within 60 days from the shipping date, please contact us so that we can further investigate the shipment.
Please note that delivery delays caused by customs clearance, incorrect or incomplete shipping addresses, local delivery issues, carrier delays, or other circumstances beyond our control may affect delivery times.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: luumina659@gmail.com
We're always happy to help. 🤍