Refund policy

Our Commitment to You

At Luumina, we want you to love every piece you receive. If for any reason you are not completely satisfied, we offer a 30-day return and exchange policy from the date of delivery.

1. Eligibility

• Items must be returned within 30 days of the delivery date.
• Items must be unworn, undamaged, and in their original packaging.
• Personalized or custom-engraved items are not eligible for return unless they arrive defective or damaged.
• You’ll need your order number or proof of purchase to request a return.

2. How to Initiate a Return or Exchange

To start a return or exchange, please email us at

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luumina659@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luumina659@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luumina659@gmail.com.

 with your order number and reason for return.

Our team will respond within 1–2 business days with return instructions and a return address.

Please do not send any items back without first contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Pack your item securely and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

3. Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

4. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days of delivery if your item is:

• Defective
• Damaged
• Incorrect

Please include photos of the item and packaging so that we can evaluate the issue.

We will arrange a replacement or full refund at no additional cost to you.

5. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have a statutory right to cancel or return your order within 14 calendar days of receiving the goods, without providing a reason, in accordance with applicable EU consumer protection law.

This statutory right is separate from our 30-day return policy and applies subject to applicable legal requirements and exceptions.

Please contact us at luumina659@gmail.com before sending your item back so that we can provide the appropriate return instructions.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have.

Once the return is accepted, you can place a separate order for the new item.

7. Questions?

If you have any questions about returns or exchanges, please contact our customer care team at:

Email：luumina659@gmail.com

We're happy to help. 🤍