FAQ

Our jewelry is crafted from high-quality materials including 18K gold-plated brass and 925 sterling silver. All pieces are finished with a tarnish-resistant coating for lasting wear.

Yes. All our pieces are made with hypoallergenic materials, making them suitable for sensitive skin. We do not use nickel in any of our designs.

Our pieces are designed to resist tarnishing with everyday wear. To maintain their beauty, we recommend avoiding prolonged exposure to water, perfume, and harsh chemicals. Store your jewelry in the pouch provided when not in use.

Gently wipe with a soft, dry cloth after wearing. Avoid contact with lotions, perfumes, and chlorinated water. Store in a cool, dry place away from direct sunlight.

We ship worldwide, including the United States, United Kingdom, Europe, and beyond.

Delivery typically takes 7–14 business days to the US, and 10–18 business days to the UK and Europe. Please allow 1–3 business days for order processing.

Standard shipping is $4.99. Orders over $59 USD qualify for free shipping.

Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking number.

We offer a 30-day hassle-free return and exchange policy. Items must be unworn and in their original packaging. Please visit our Refund & Return Policy page for full details.

We are so sorry to hear that. Please contact us at support@luumina-jewelry.com within 7 days of delivery with photos of the item and packaging, and we will make it right.

Once we receive and inspect your return, refunds are processed within 5–7 business days and will appear on your original payment method within 5–10 business days.