FAQ

Our jewelry is crafted from quality materials, including 18K gold-plated brass and 925 sterling silver, depending on the design.

Please refer to the individual product page for specific material details.

Many of our pieces are designed with comfortable everyday wear in mind. However, individual sensitivities may vary.

If you have specific metal sensitivities, we recommend reviewing the material details on the product page before purchasing.

Jewelry may naturally change over time depending on wear, storage, moisture, and exposure to chemicals.

To help maintain its appearance, we recommend avoiding prolonged exposure to water, perfume, lotions, and harsh chemicals.

Store your jewelry in a dry place when not in use.

Gently wipe your jewelry with a soft, dry cloth after wearing.

Avoid contact with perfumes, lotions, chlorinated water, and harsh chemicals.

Store your jewelry in a cool, dry place away from direct sunlight when not in use.

We ship to most countries and regions worldwide.

Please note that certain destinations may be subject to shipping restrictions depending on local logistics or customs requirements.

Orders are processed within 1–3 business days after payment confirmation.

• Free Standard / Standard Shipping: 10–15 business days in transit
  • Estimated total delivery time: 11–18 business days
• Premium Shipping: 7–10 business days in transit
  • Estimated total delivery time: 8–13 business days

These are estimated delivery times and are not guaranteed.

Business days are Monday through Friday and do not include weekends or public holidays.

• Free Standard Shipping: Free on orders over $49.90 USD
• Standard Shipping: $7.99
• Premium Shipping: $9.99

Available shipping options and rates will be displayed at checkout.

International customs duties, taxes, or other fees, if applicable, are the responsibility of the recipient.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 1–2 business days to become available or update after shipment.

We offer a 30-day return and exchange policy from the date of delivery.

Returned items must be:

• Unworn
• Undamaged
• In their original packaging
• Accompanied by your order number or proof of purchase

Any free gifts or promotional items included with the order must also be returned with the purchased item(s).

For full details, please visit our Refund & Return Policy page.

For standard returns, return shipping costs are the responsibility of the customer.

If the item you received is defective or incorrect, please contact us so we can assist you.

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, please contact us at luumina659@gmail.com within 7 days of delivery.

Please include:

• Photos of the item
• Photos of the packaging
• Your order number

We will review the issue and arrange a replacement or full refund at no additional cost to you, where applicable.

Once we receive and inspect your return, we will process your refund within 5–7 business days.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Yes. If you would like a different item, please contact us first to arrange the return.

Once the return is accepted, you can place a separate order for the new item.

If you have any questions about our products, orders, shipping, or returns, please contact our customer care team.

Email: luumina659@gmail.com

We aim to respond to customer inquiries within 1–2 business days.

If your inquiry is about an existing order, please include your order number so we can assist you more quickly.